Member Experience Guide

We can’t capture your IU spirit in a pocket-sized guide, of course. So we’ve pulled together a selection of proven approaches and techniques to help you provide a rock-solid member experience and, in the process, connect fellow alumni with their alma mater.

8 ways to enhance the member experience

Consider these tips—and the tools you can download or order free of charge—a supplement to your ongoing, oversized efforts on behalf of IU and the IUAA.

Now what?

Business stuff before you get started.

Payment procedures

Keep things smooth when you collect cash, checks, or credit cards at events. We’ve got information that provides the payment card industry (or “PCI”) guidelines.

Download the PCI guidelines

Questions, comments, or ideas?

Contact your IUAA liason or the IUAA membership department at 800-824-3044 or We look forward to hearing from you!