Our annual Alumni Engagement Survey asks members a single NPS question:
On a scale of 0 (not at all likely) to 10 (extremely likely), how likely are you to recommend being an IU Alumni Association member?
- Promoters (9–10) are likely to refer others to the IUAA.
- Passives (7–8) are satisfied but unenthusiastic about the IUAA.
- Detractors (0–6) are unhappy and negative about the IUAA.